Frequently askedquestions.

CerviCloud utilizes medium-firm memory foam. It is engineered to be supportive enough to hold your cervical spine in neutral alignment, yet compliant enough to feel comfortable, never stiff.

Yes, typically 7-14 nights. If you are switching from a traditional pillow, your neck muscles and spine may need time to relax into their correct natural alignment.

Yes. The cooling ice-silk cover is removable and washable. Please do not wash the inner memory foam core.

No. LumiCloud is shaped to block light without pressing on your eyelids, so it stays comfortable all night.

Yes. We use a smooth, snag-free adjustable strap designed specifically to prevent tangling, unlike the rough elastic bands found on standard masks.

We recommend hand washing to keep the cotton soft for longer. If you must use a machine, place the mask in a laundry bag and use a delicate cycle with cold water.

Yes, CalmiCloud is designed for repeated use. Simply wash gently with mild soap and warm water, let them air-dry completely, and store in the provided clean case. With proper care, they outlast disposable foam plugs significantly.

CalmiCloud features a universal moldable design. Instead of forcing a specific size into your ear canal, you shape the silicone to seal your outer ear, providing a custom, pressure-free fit for any ear size.

CalmiCloud reduces background noise such as snoring, AC hum or traffic, but it does not block every sound. Keep your alarm at a volume you can still hear.

We accept returns or exchanges for manufacturing defects or incorrect items received. Due to strict hygiene standards, we cannot accept returns on used sleep products unless they are defective.

Orders are typically processed within 24 hours. Standard delivery takes 2–5 working days, depending on your location.